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Accessibility Statement

HL's purpose is 'to make it easy for people to save and invest for a better future'. This applies to everyone, whatever their needs.

We want as many people as possible to be able to use our digital products and services. This means including clients with access needs and capturing their feedback.

We aim to meet the AA standards in the Web Content Accessibility Guidelines 2.2 (WCAG). We also have our own standards in place.


Accessibility on the HL website

We want our website to be accessible to as many people as possible.

Having the most up-to-date browser will help the accessibility of your experience, especially if you use assistive technology. We test our platforms and journeys across the latest versions of Chrome, Firefox, Microsoft Edge and Safari. You should be able to:

  • zoom in up to 400% without losing information or functionality
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader
  • reduce website animations with your computer settings

You can also find advice on how to make your device easier to use on the AbilityNet website.

  • We are aware of issues around the following areas of the website:

    Contrast levels

    There are areas of the website where our colour contrast is not accessible. Any new designs and future content will be assessed for its colour contrast and we hope that the website will meet WCAG 2.2 guidelines soon.

    PDFs

    Many of our documents are in PDFs. They are not accessible in a number of ways including missing text alternatives and missing document structure. This means that the PDFs will not be read out properly by assistive technology (screenreaders).

    Account application forms

    We know that some of the application forms to open an account cannot be operated through a keyboard or keyboard interface. This means that people who are blind or have low vision, or people who have issues with their hands, will not be able to complete the form.

How we approach accessibility at HL

We're committed to testing

We test our designs and digital services with disabled people and people with access needs. We also commission Digital Accessibility Centre (DAC) and other accessibility experts to help us with this.

Accessibility training for all HL staff

HL employees must complete our award-winning digital training. This helps them understand accessibility issues and best practice. They retake accessibility training yearly to refresh their knowledge.


Dedicated accessibility team

Our Working Group leads our strategy while our Accessibility Ambassadors make changes on the ground in their own teams. We’re active within our community and industry, sharing our progress with other companies on their accessibility journey.


Keeping our branding accessible

We’ve changed our font after feedback from clients that it could be more legible. We’ve also reviewed our brand colours to make sure that we always use them with good colour contrast for all clients.

Feedback and contact information

We try to make sure our products and services are accessible and usable for all, but we know there are some services where we have some work to do.

If you find any accessibility issues with our digital products and services, or you just want to ask us a question, please contact us.

0117 980 9953

Monday to Friday: 8am - 5pm

Saturday: 9am - 12:30pm

Accessibility@hl.co.uk

Need support with something else?

This accessibility statement page is here to help you get the most out of the website. However, if you need help outside of this, for example with phone support or larger print letters, we would love to know how else we could help or support you.

Let us know what support you need

Issues with our website

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